Discriminating SERVICE

RE- COVID relief

I've been a client/customer of TOyota for many years.

Long story short - I have app**** for COvid relief through our local dealer at the start of the Lockdown. Week in, week out , i have asked for feedback.

Due to illness and unable to pay the installment on time, I have managed to make effort to pay. on Friday 26 JUNE - I received an email from auto response, that i have not met the criteria for Covid??? WHAT criteria - on what? and must pay my outstanding . Not one phone call or response to my emails! Reasons on the completed forms, clearly stated that both business had to shut down for the period and still not operating to date.

I Submitted financials and motivation letter to my private banker and immediately the COVID relief was granted at FNB

Now i'm being threatened that vehicles will be collected?

Very disappointed to say the least.

Will definitely not be supporting our local dealer or TOYOTA!