HM
Heinrich M
1 reviews | Active since Jan 2023
31 Mar 2023, 10:39
Deducting after Settlement
Car sold to Toyota Automark.
Settlement quote obtained by Toyota Automark.
Car taken by Toyota Automark.
Debit Order that was included in the settlement deducted end Feb 2023.
Why would you still deduct a payment after the car has been settled in the previous month?
Why do your customer care phones keep on switching off after minutes holding the line?
Why do you not phone back?
Why are you still deducting!!?
Helpful (0)
Replies (2)0
Replies (2)
Toyota Financial Services (TFS)'s replyOfficial
31 Mar 2023, 11:17Dear Heinrich Myburgh
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply31 Mar 2023, 11:17
Official
Dear Heinrich Myburgh
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s replyOfficial
31 Mar 2023, 11:21Dear Heinrich Myburgh
Your reference number is CRSDDA89. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Your reference number is CRSDDA89. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Toyota Financial Services (TFS)'s reply31 Mar 2023, 11:21
Official
Dear Heinrich Myburgh
Your reference number is CRSDDA89. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***
Your reference number is CRSDDA89. Should you require further assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.
Regards,
Elliot Mohale
***