COVID PAYMENT RELIEF - REALLY!!

I app**** for Covid Payment relief and I have been harrassed since June each and every month with a statement requesting payment on the 10th of the month which is my payment due date. The stress and anxiety which this caused has been so immense. The Covid Assist department is non existent as the emails come back undeliverable so all conversations have not been recorded. My latest statement has double arrearrs despite me receiving an email stating that I have still got relief for August 2020. My work situation has not changed and I was advised that I can get relief for up to 10 months but clearly there is no communication. I am feeling angry, humiliated and disgusted in Toyota Financial Services in the lack of Empathy towards their clients claiming to assist and putting on a Facade that they are willing to help. They really do not care as mentioned internally the one hand doesn't know what the other hand is doing. They have multiple offices and these people harrass you. I received almost 30 calls in 3 days and even after I spoke to a consultant and sent all the emails. The Covid department even said "Rest Assured you have got relief for August". This has put me in a worse position than ever. Thank you Toyota Financial Services for nothing.