Confusing reps...

I'm hoping this turns into a good review. I cancelled my vsa & maintenance plan on my vehicle. Refunds are to be sent to my loan. The cancellation was effective and the "checks cut" on 4/15. One rep told me it would take 5-7 days for the refund to show. One said up to 4 weeks. All I can say is it better be the 5-7 days. You wouldn't like it if my payment was sometime in the next 4 weeks. Should probably get some universal training in the books and make sure all the employees are on the same page as well.