Complain against Toyota Finance

I bought a car financed by Toyota Finance. The contract moved swiftly until I was in arrears during COVID period.

I made a request if my interest rate could be adjusted and brought down from 17% to a lower rate.

My contract has a balloon payment after the agreed settlement. By the time I was paying R2700 as interest to my debt. Toyota Finance add up my balloon which I am supposed to pay at the end of my contract to the prime debt, sharply increasing my interest to over R5400 from R2700. In December they submitted a legal document claiming they want someone of their own to manage my account something which I felt was not necessary because I was paying my account regularly. From December 2020 to April 2021 I was paying extra monies to cover up on all my arrears.

What surprised me is that no matter how I pay off my arrears, my statements were always indicating that my account is in arrears.

I started to realise some anomalies in my statements. There was now a money deducted in my account reflected as collection fees. I wondered what could that be because my car was never repossessed or no one from a collection firm has ever called me or send me an email. What surprised me worst is that this people were deducting over R5000 as collection fees against the R7450, installment I am paying plus over R4500 interest for my debt plus over R350 interest on arrears. To make matters worst they decided to deny me on the performance of my account. From May 2021, they refused to give me my monthly statements. I wrote several emails to them but they refused to assist me. They always refer me to a person called Boitumelo who is actually the one who is doing this to me. Upon all this I decided to keep on paying my account although I decided not to pay more money like I was doing during the aforementioned months because I really don't know where my money is going

Disappointed