MK
Mash K
1 reviews | Active since Jun 2013
17 Sept 2015, 14:14
change the damn bank details
I called to change the debit order details for 2 vehicles from toyota finance and Westbank and I was sent the form on Monday, filled it in, they asked for bank statement and CIPRO docs, I sent them yesterday, today they ask for ID number and send the form again. Like really! Can we sort out our admin. The guy at the branch Petrus said to ask Danie to assist, he says to call I'm, this is ridiculous, now that the cars have been bought the after sale service is bad. This is the Midrand branch.
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Toyota Financial Services (TFS)'s replyOfficial
22 Sept 2015, 13:52Hello CMash,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The banking details were duly changed on 17 September 2015 once we were certain that due process was observed.
We hope that our efforts have restored your faith in Toyota Financial Service and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The banking details were duly changed on 17 September 2015 once we were certain that due process was observed.
We hope that our efforts have restored your faith in Toyota Financial Service and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service
Toyota Financial Services (TFS)'s reply22 Sept 2015, 13:52
Official
Hello CMash,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The banking details were duly changed on 17 September 2015 once we were certain that due process was observed.
We hope that our efforts have restored your faith in Toyota Financial Service and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for the inconvenience you experienced.
As a service driven organisation, Toyota Financial Service goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of your expectations. The banking details were duly changed on 17 September 2015 once we were certain that due process was observed.
We hope that our efforts have restored your faith in Toyota Financial Service and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service