Car registration transfer taking years Ref no: ***

Service at Toyota Finance is almost none existent, my late mother left having settled the account, only the transfer of ownership was pending, we called Toyota finance to find out what they will need to process the transfer, all information was conveyed, we sent them the documents, after a long time, when I enquired about the progress, an email was sent requesting additional documents and payment which was not previously mentioned, they mentioned that they do the transfer hence the amount mentioned, we paid and resent all documents and proof of payment issued by the online banking system, again they kept quite for a long time, I decided to follow up, which they responded by requesting for a proof of payment with all the accounts and full names and amount, I went to the bank got the proof of payment they requested with a bank stamp and sent it to them, again they kept quite, when I followed up, an email was sent now requesting that the owner of the car has to make a request herself, mind you, Initially I sent the the death certificate and the Executorship letter from the Master court. I really dont understand the cause of the delay since all documents were submitted, their service is just beyond poor, if I was someone else id think twice before u sign up with Toyota finance services via Wesbank , they dont care about customers needs.