1 reviews | Active since Jul 2015
car involved in an accident and payed up
On the 09/09/2014, car Yaris T3 - Account *** of Toyota finance in Malibongwe Drive was involved in an accident and was written off, I Magdeline Mashinini, ID*** was the driver and owner. The outsurence a/c OT***5 paid the setlement amount. <br> Around October 2014 I visited Toyato Malibongwe to confirm if settlement was paid by Outsurence, I was informed by manager (gentleman) at that time that there is a R16000.00 shortfall by Insurance. I consulted Outsurence through calling and following them up without success. Early 2015, I went to Outsurence offices in Centurion and left dissappointed without help when I ask for prove of settlement and left without being helped, I was forced to continue paying monthly instalment of R2500 from October 2014 to date. <br> On the 11/07/2015 I decided to call again Toyota Finance and Noorashia of [Email Removed] confirmed that, a settlement was done already before the end of 2014. I informed the representative of Service Toyota I needed my money back and she asked me to send all prove of payment, after she did a information check and confirm all the detail I supp**** were correct, I need help to get my money back.
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
I appreciate the imposition that our processes may inflict however in terms of the Code of Banking Practice (COBP) and the Financial Intelligence Centre Act (FICA), financial institutions must be seen to exercise good governance by verifying or establishing the source of funds where possible. This is done not only to secure consumer interests but is also an effective method of preventing any possible occurrences of money laundering.
These processes are statutory and regulatory compliance requirements which the Banks are obligated to execute.
We humbly apologise for any inconvenience that may occur as a result of the above whilst assuring you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service
Thank you for bringing this matter to our attention and affording us the opportunity to address your concerns comprehensively.
I appreciate the imposition that our processes may inflict however in terms of the Code of Banking Practice (COBP) and the Financial Intelligence Centre Act (FICA), financial institutions must be seen to exercise good governance by verifying or establishing the source of funds where possible. This is done not only to secure consumer interests but is also an effective method of preventing any possible occurrences of money laundering.
These processes are statutory and regulatory compliance requirements which the Banks are obligated to execute.
We humbly apologise for any inconvenience that may occur as a result of the above whilst assuring you of our best intentions at all times.
Yours sincerely,
Toyota Financial Service