HB
Hulda B
1 reviews | Active since Sept 2015
08 Sept 2015, 12:40
Can not alocate money from debit order to account
after trading In a car there was a amount outstanding that was paid in 2009 by debit order(proof available) and they put my wife on Trans union as bad client with bad credit rating in July 2015 <br> Ronel assured us that it was fixed and credit rating was reinstated <br> The first person helping , told my wife that her past was catching up with her and we complained , Ronel promised that the person responsible for the remark will in righting apologise to us<br> <br> Two weeks later and nothing has been done to resolve this issue , only empty promises <br>
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Toyota Financial Services (TFS)'s replyOfficial
15 Sept 2015, 16:17Hello Huldabotha,
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
According to our records, the debit order in question that was due in July 2008 was only paid in February 2009 and as such, the internal record of default is correct. Even though the credit bureau would no longer reflect the outstanding payment because the bureaus are updated every 24 months from the date of incident, we reserve the right to retain records indefinitely to enable us to exercise enhanced due diligence for commercial purposes. This means that any applications that interface with any FirstRand Bank affiliated system may require manual intervention from the respective regional manager with the possibility of an override before the same is considered after scoring the deal.
We appreciate that this can be an imposition however this cannot be negated or circumvented in lieu of what has transpired.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
Toyota Financial Services
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
According to our records, the debit order in question that was due in July 2008 was only paid in February 2009 and as such, the internal record of default is correct. Even though the credit bureau would no longer reflect the outstanding payment because the bureaus are updated every 24 months from the date of incident, we reserve the right to retain records indefinitely to enable us to exercise enhanced due diligence for commercial purposes. This means that any applications that interface with any FirstRand Bank affiliated system may require manual intervention from the respective regional manager with the possibility of an override before the same is considered after scoring the deal.
We appreciate that this can be an imposition however this cannot be negated or circumvented in lieu of what has transpired.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply15 Sept 2015, 16:17
Official
Hello Huldabotha,
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
According to our records, the debit order in question that was due in July 2008 was only paid in February 2009 and as such, the internal record of default is correct. Even though the credit bureau would no longer reflect the outstanding payment because the bureaus are updated every 24 months from the date of incident, we reserve the right to retain records indefinitely to enable us to exercise enhanced due diligence for commercial purposes. This means that any applications that interface with any FirstRand Bank affiliated system may require manual intervention from the respective regional manager with the possibility of an override before the same is considered after scoring the deal.
We appreciate that this can be an imposition however this cannot be negated or circumvented in lieu of what has transpired.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
Toyota Financial Services
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
According to our records, the debit order in question that was due in July 2008 was only paid in February 2009 and as such, the internal record of default is correct. Even though the credit bureau would no longer reflect the outstanding payment because the bureaus are updated every 24 months from the date of incident, we reserve the right to retain records indefinitely to enable us to exercise enhanced due diligence for commercial purposes. This means that any applications that interface with any FirstRand Bank affiliated system may require manual intervention from the respective regional manager with the possibility of an override before the same is considered after scoring the deal.
We appreciate that this can be an imposition however this cannot be negated or circumvented in lieu of what has transpired.
We trust that this is in order and assure you of best intentions at all times.
Yours faithfully,
Toyota Financial Services