Call Center consultant hung up on me

I spoke to someone last week Wednesday and made a payment arrangement. They promised to send me a text message with payment details for the arrangement but it didn't come through. I then called into TFS today and spoke to a rude consultant called Mandisa who refused to give me the payment details then proceeded to hang up on me under the guise of transferring me. She had a nasty attitude for NO reason and I didn't appreciate that at ALL.