1 reviews | Active since Mar 2013
Beyond Poor Service
I've just about had enough of Toyota Financial Services. A couple of months ago my vehicle was paid off and i requested the papers to get the vehicle registered on my name. I logged a request and after numerous phone calls to them they said the package is on its way. I was never informed by Toyota Financial Services or the courier company as to when the package will arrive and according to them the package was delivered and with no one home they returned it. So i once again requested the papers, upon which i had to pay for the package to be delivered. This happened more than a week ago and i still dont have the package. I am shocked at the poor quality service from the Toyota Financial Call centre. According to their emails they will get in touch as soon as payment is made...after more than a week i once again had to make contact with them. They have not phoned me once!!!!!
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. UTI courier services will once again deliver the documents to the address provided and our agent will keep you abreast in terms of those details.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services
Thank you for bringing this matter to our attention and affording us this opportunity to look into the inquiry.
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations. UTI courier services will once again deliver the documents to the address provided and our agent will keep you abreast in terms of those details.
We again humbly apologise for this regrettable incident and hope that our efforts have restored your faith in Toyota Financial Services.
Yours sincerely,
Toyota Financial Services