Been given the runaround

I had an account with TFS,Fortuner 2008 model, Acc no. 8611... I settled the account and sent proof of settlement in October 2015. After that two payments were debitted from my FNB account. I querried it, the first one paid back into an old closed Standardbank account??? No payment of the second debit order. Since then i have been exposed to poor service, failure to get my two payments back, and NO feedback. Except for Renate Viljoen, with her highly proffesional service, the rest ..... i can not descibe it in words - dumbstruck!!!! I have three current accounts with them, is this how clients are treated!!!!