1 reviews | Active since Dec 2011
Bad service withholding vehilce papers that are been paid off.
I have been writing emails and emails and sent Toyota numerous proof of payments, even paid Standard bank an extra fee to email them personally to show (PROOF) TFS that the R362.00 per vehicle papers have been paid into their ACCOUNTS. I have finished installments long ago on both vehicles and just battle to get my vehicle's papers from them. The bus I bought I can't sell and loose value due them, because I have no papers. The car I also paid off long time ago I can't go across the border because I don't have my vehilce papers vehicles that are rightfully mine paid off. I had to pay for a flight and rent a vehicle now in Namibia because I can't take my own car. Accross the border due to your poor service . I have paid these vehicles off along time ago and also paid for the vehicle papers R362 per vehicle as requested by you. Why can't you track the payments? I wish I knew this before I hope I will never ever have to buy from TFS I should have stayed with my banks financial services. From customer service to this you don't even deserve a star. You actually are in breach of your contract. Next step will be to report your financial services at the ombudsman. I also have a 3rd car close to last installment looks like this is the norm looking at all the bad reviews here. Shame on you TFS.
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRSDDBE1.
Should you require further assistance, please email *** using your CRS, ID or Vehicle account number in the subject field.
Regards,
Sandrika Gajraj,
Toyota Financial Services Resolution Team
We have received and reviewed your Hello Peter post.
Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Your reference number is CRSDDBE1.
Should you require further assistance, please email *** using your CRS, ID or Vehicle account number in the subject field.
Regards,
Sandrika Gajraj,
Toyota Financial Services Resolution Team
1. Your call center called twice as per true caller your lines are bad and can't hear anyone on your lines. I just received the same emails auto generated mails.
2.Please read my emails or if you Afrikaans please let me know so I can explain in your language. As it seems that you do not understand my emails. Apart from me sending twice proof of payment in PDF Form. STANDARD BANK DID SEND YOU ALSO A PROOF OF PAYMENT TO YOUR EMAIL ADDRESS WITH THE REFERENCE NUMBER YOU REQUIRED FOR EACH VEHCILE SO YOU SHOULD HAVE IT. WHAT ELSE IS THERE THAT YOU DON'T UNDERSTAND.APART FROM SENDING ME MY PAPERS I LEGALLY PAID FOR.
Word of advise same way you see when customers pay the same way you can track their payments.
1. Your call center called twice as per true caller your lines are bad and can't hear anyone on your lines. I just received the same emails auto generated mails.
2.Please read my emails or if you Afrikaans please let me know so I can explain in your language. As it seems that you do not understand my emails. Apart from me sending twice proof of payment in PDF Form. STANDARD BANK DID SEND YOU ALSO A PROOF OF PAYMENT TO YOUR EMAIL ADDRESS WITH THE REFERENCE NUMBER YOU REQUIRED FOR EACH VEHCILE SO YOU SHOULD HAVE IT. WHAT ELSE IS THERE THAT YOU DON'T UNDERSTAND.APART FROM SENDING ME MY PAPERS I LEGALLY PAID FOR.
Word of advise same way you see when customers pay the same way you can track their payments.