1 reviews | Active since Dec 2015
Bad service
On 7 th December 2015 I phoned Toyota financial services for the capital reduction payment I made. She said that she did submit the captital reduction form as the supervisor wasn't persent on the day. I then asked if she are sure this capital reduction will be done and she rep**** yes and this is on recording. On 18 December when I received my statement I see that this capital reduction wasn't done. I then phone them again as thry said they see the request was send on 7 December but was not done, they do the reductions n then but said my reduced instalments will now only be of effect from February 2016 as they require 15 days to process. <br> <br> To me this is totally unacceptable as this is a fualt from Toyota financial service as once again the client must be worse off
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact with you until the matter regarding your Capital Reduction request is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
A WesBank representative has communicated with you and we will remain in contact with you until the matter regarding your Capital Reduction request is resolved.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.