pE
pieter E
1 reviews | Active since Nov 2012
25 Aug 2015, 09:42
Bad attitude and dont stand by there word.
Due to Salary being paid in late my banking was a mess. I was called and discussed a payment and was promised to be called back. due to her not calling back my credit rating was damaged.<br> <br> I specifically asked to be called back in three days and it was told : no problem. I am still waiting for that call.<br> <br> when I called them now I didn't get answer and when I called again there was told I would be called back just now.<br> <br> I am not getting any satisfaction at this time. my credit is being damaged due to a person that didn't call back and I am being punished for her negligence.<br> <br> Please assist me in this matter.
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Toyota Financial Services (TFS)'s replyOfficial
25 Aug 2015, 13:10Hello pieterkriel,
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Toyota Financial Services (TFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question our integrity.
We wish to highlight at this point that that the account was already in default as the due date for debit is the 5th of each month and that the date of incident was 18 August 2015 whilst you had already committed to rectifying the arrear position on 13 August 2015 with the history of arrears dates as far back as January 2014. We remain committed to our service ethos and contact will be made shortly in lieu of this complaint. You may alternatively forward any similar communication to *** and an outbound controller will respond within the prescribed turnaround time.
We hope that this is in order and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Services
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Toyota Financial Services (TFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question our integrity.
We wish to highlight at this point that that the account was already in default as the due date for debit is the 5th of each month and that the date of incident was 18 August 2015 whilst you had already committed to rectifying the arrear position on 13 August 2015 with the history of arrears dates as far back as January 2014. We remain committed to our service ethos and contact will be made shortly in lieu of this complaint. You may alternatively forward any similar communication to *** and an outbound controller will respond within the prescribed turnaround time.
We hope that this is in order and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply25 Aug 2015, 13:10
Official
Hello pieterkriel,
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Toyota Financial Services (TFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question our integrity.
We wish to highlight at this point that that the account was already in default as the due date for debit is the 5th of each month and that the date of incident was 18 August 2015 whilst you had already committed to rectifying the arrear position on 13 August 2015 with the history of arrears dates as far back as January 2014. We remain committed to our service ethos and contact will be made shortly in lieu of this complaint. You may alternatively forward any similar communication to *** and an outbound controller will respond within the prescribed turnaround time.
We hope that this is in order and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Services
Thank you for bringing your observations to our attention once again and affording us the opportunity to address this issue comprehensively.
As a service driven organisation, Toyota Financial Services (TFS) goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question our integrity.
We wish to highlight at this point that that the account was already in default as the due date for debit is the 5th of each month and that the date of incident was 18 August 2015 whilst you had already committed to rectifying the arrear position on 13 August 2015 with the history of arrears dates as far back as January 2014. We remain committed to our service ethos and contact will be made shortly in lieu of this complaint. You may alternatively forward any similar communication to *** and an outbound controller will respond within the prescribed turnaround time.
We hope that this is in order and assure you of our best intentions at all times.
Yours sincerely,
Toyota Financial Services