HM
Heinrich M
1 reviews | Active since Jan 2023
17 Apr 2023, 09:04
Additional deduction taken without permission
Re: Toyota Financial Services
18 Days since TFS deducted an additional instalment from my account on a car that was sold to Toyota Automark almost 8 weeks ago, still no refund or explanation.
The original query indicated an allowance of 5 to 8 business days.
Poor service. The money was simply ****** from my account, an honest company would have apologised and refunded immediately.
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Replies (1)
Toyota Financial Services (TFS)'s replyOfficial
17 Apr 2023, 09:36Dear Heinrich Myburgh
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply17 Apr 2023, 09:36
Official
Dear Heinrich Myburgh
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution