Added Charges VS NO CUSTOMER SERVICE

<p>I have been trying for more than 3 weeks to find out why Toyota Finance have added legal fees to my account. I started at Toyota Financial Service went through to Pre-legal? and was then been transferred back to Services. No-one so far has assisted me and I fear that additional charges will now be levied against my account because I refuse to pay for "legal fees" if my account is paid in full? Who would. I have escalated this, I have mailed everyone, and still I'm no closer to trying to resolve this. In the end my account will be in the 1000's and I will be the loser in this all. My advice to friends and family is rather leave a car than take up a deal through Toyota financial services THEY clearly don't understand the concept of customer service and is clearly only in business to make money, no matter how they do it or what charges they add to the account!</p>