??

Hi, the above has asked me to rate them but I feel the 1 star is even too much.

What pathetic service from Toyota Financial Services, since beginning of July trying to get an e-Natis document sent.

How is it that you are passed from one consultant to another and everytime you call you have to explain ALL over again. Are your consultants not trained well enough? We spoke to 7 different consultants Haimda was initially helpful had no issue with her but could not get to speak after that...

After paying to get the duplicate sent to us via courier about 3 weeks ago my mother sent ALL the necessary documents needed, proof of payment etc. to Kaylan Govender. My mother asked for a tracking no. 3 weeks ago, still waiting... we thought at least we getting somewhere but Nooooo!

So my question is has this document been sent, don't think so... As we SHOULD have received it by now.

Again this week my mother called to follow up with Kaylan Govender, (the gentleman who said the documents are being sent because everything was received on his side) but his on leave...soo she again had to speak to 3 different people this week because Kaylan is on leave and had to explain everything AGAIN... also to be cut off mid way, when she calls back again she needs to explain AGAIN then to be told they did not receive one of her payments. ... Gee whizz man, can someone please just help.

Why must this be such a tideous process, all the airtime that is used to call is just ridiculous.