False Advertising - No Communication or Follow ups

The most disgusting service and stay we have ever experienced. At the Zeeland Pier in Cape Town, The service from total stay has only been shocking, follow ups the feedback, basic communications just terrible. The only answers we got from the app was OK to everything. No feedback follow up. Its March we had to find alternative accommodation in Dec cause it was so bad and we were promised our refund. We have done all the relevant processes from booking.com not its all sitting with Total Stay and we just keep getting shrugged off

If i could give minus stars I absolutely would. Bookings.com, Total Stay Cape Town and Zeeland Pier hotel should be banned - false advertising, bad customer service, commination is shocking a best.

Nothing was as it was advertised - they **** and took our money.