Totalstay
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Totalstay
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Robyn Z
1 reviews | Active since Jan 2026
10 Mar 2026, 09:38
False Advertising - No Communication or Follow ups
The most disgusting service and stay we have ever experienced. At the Zeeland Pier in Cape Town, The service from total stay has only been shocking, follow ups the feedback, basic communications just terrible. The only answers we got from the app was OK to everything. No feedback follow up. Its March we had to find alternative accommodation in Dec cause it was so bad and we were promised our refund. We have done all the relevant processes from booking.com not its all sitting with Total Stay and we just keep getting shrugged off If i could give minus stars I absolutely would. Bookings.com, Total Stay Cape Town and Zeeland Pier hotel should be banned - false advertising, bad customer service, commination is shocking a best. Nothing was as it was advertised - they **** and took our money.
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Robyn Z
1 reviews | Active since Jan 2026
10 Mar 2026, 09:38
False Advertising - No Communication or Follow ups
The most disgusting service and stay we have ever experienced. At the Zeeland Pier in Cape Town, The service from total stay has only been shocking, follow ups the feedback, basic communications just terrible. The only answers we got from the app was OK to everything. No feedback follow up. Its March we had to find alternative accommodation in Dec cause it was so bad and we were promised our refund. We have done all the relevant processes from booking.com not its all sitting with Total Stay and we just keep getting shrugged off If i could give minus stars I absolutely would. Bookings.com, Total Stay Cape Town and Zeeland Pier hotel should be banned - false advertising, bad customer service, commination is shocking a best. Nothing was as it was advertised - they **** and took our money.
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Andiswa M
1 reviews | Active since Oct 2012
19 Oct 2025, 00:14
No accountability for a mistake that was entirely theirs
My experience with TotalStay has been deeply disappointing. Six months ago, their team incorrectly dispatched my bag with a cruise line (Norwegian Cruise Line), an error they acknowledged was entirely the result of internal processes not being correctly followed. Since then, my bag has been returned missing several personal items, yet TotalStay has failed to take responsibility, instead deflecting blame to its insurer and other third parties. What makes this especially concerning is that this particular hotel (Xenia Aparthotel) is one of TotalStay’s more premium properties from a booking-rate perspective. Therefore, one would expect a higher standard of professionalism, care, and accountability. The level of nonchalance I’ve experienced simply doesn’t align with the image or pricing of a property positioned at this level. I have shown more patience than any person should ever have to when they have been so clearly wronged. And yet, I now find myself being asked to navigate my own way through a situation I did not create. I understand that mistakes happen, and that resolution often depends on how individuals and organisations respond when they do. However, what has been most concerning in this case is not the original mistake, but the persistent avoidance of responsibility and the lack of constructive communication since. It has completed eroded my trust of the brand.
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Andiswa M
1 reviews | Active since Oct 2012
19 Oct 2025, 00:14
No accountability for a mistake that was entirely theirs
My experience with TotalStay has been deeply disappointing. Six months ago, their team incorrectly dispatched my bag with a cruise line (Norwegian Cruise Line), an error they acknowledged was entirely the result of internal processes not being correctly followed. Since then, my bag has been returned missing several personal items, yet TotalStay has failed to take responsibility, instead deflecting blame to its insurer and other third parties. What makes this especially concerning is that this particular hotel (Xenia Aparthotel) is one of TotalStay’s more premium properties from a booking-rate perspective. Therefore, one would expect a higher standard of professionalism, care, and accountability. The level of nonchalance I’ve experienced simply doesn’t align with the image or pricing of a property positioned at this level. I have shown more patience than any person should ever have to when they have been so clearly wronged. And yet, I now find myself being asked to navigate my own way through a situation I did not create. I understand that mistakes happen, and that resolution often depends on how individuals and organisations respond when they do. However, what has been most concerning in this case is not the original mistake, but the persistent avoidance of responsibility and the lack of constructive communication since. It has completed eroded my trust of the brand.
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