Disgusting service from The Verge Aparthotel by Totalstay

I wish to express horrible service from The Verge Aparthotel in Sea Point, Cape Town. Upon arrival the apartment did not have electricity, nor are they backed up with a generator, I was told that I needed to pay for our accommodation which I had paid six weeks in advance. I submitted a proof of payment to Jacqueline who was absolutely rude and refused to make contact with me. I was informed that they no longer use a POP as confirmation until they see monies reflecting in their bank account and she could not find my payment anywhere. Upon initial booking, I was requested to do an EFT into their bank account, how the hell am I supposed to prove my payment otherwise??!? The Building Manager then insisted that in order for me and my family (not considerate that I have a child) to stay that night I need to pay for the night and should their accountants find my initial payment they will reimburse me the difference. Why the hell must I pay to stay here when you still did not have electricity, this is past 9pm and the fact that I have already paid!!!!!!!!!!!!! After been treated like absolute s%*t, we managed to get a booking elsewhere. Fast forward to the next morning, I arrive at the Verge to collect some of my stuff that I had left behind and was told by the building manager that my payment had been found... duh!!! And guess what... still no electricity!!!

Nevertheless, the pictures of the apartment are absolutely deceiving!!! Thankfully we found 5* accommodation at the very last minute. Definitely not a way to kick start your holiday!