Pay upfront and wait forever.

On the 6th of January 2016 I went to TTS to purchase water filters for my Samsung fridge. I was told that there were none in stock. I was told that I could order the filters and that they would be available in 4 to 5 working days. I had to pay a Thousand rand upfront for items that should be in stock. (Using my money to run their business) Calling TTS was very frustrating as you waited a minute plus for operator to answer your call. Having your call transferred to service department was impossible. I was told by the operator that someone would call me. This did not happen. On the 18th of January I spoke to the manager who assured me that parts would arrive later that day or on the 15th. She took my number and assured me she would give me a call. It is the 20th of January and no call. I cannot understand why Samsung uses unreliable and unorganized companies to represent them. I am seriously thinking of avoiding Samsung products in future.