Company Negligence and Bad Attitude of Staff

I handed in my Nokia Lumia 1020 on 25 Sept 2015 at TTS Group, in the Kloppers building in George. The service rep, Keenan, only had to fix or replace the power button that was acting up. He then went and damaged the screen and motherboard of the unit I was told. <br> I told him that I was not going to pay for those damages other than the power button. H continued battling with the unit and then just left the company and quit. My phone he left in pieces. <br> In comes the manager Carl. He also gave it a shot for a few days and later just ignored my calls and messages to find out the status of my phone.<br> A new receptionist, Kim, with a very-very bad attitude was appointed there after Keenan left. She obviously didn't know about Keenan nor about the damages he's done to my phone. Every time I call to find out about my phone her attitude becomes worse. A person like her does not belong upfront handling customers. She clearly sucks at doing that... <br> The last time I chatted with Carl was a week and a half ago when he sent the phone to his CEO in PE. No feedback since.<br> Instead, their receptionist, Kim, throws the phone in my face every time I call and Carl never returns my calls...<br> TTS 4m HELL...