TotalAV anti-virus app

I have an anti-virus programme, TotalAV, on my pc. Last week a rather large amount was deducted from my bank account for an add-on of which I was totally unaware. This was a renewal for mentioned add-on. I immediately emailed TotalAV to complain and asked for an immediate cancellation of this account and I refund of the total amount. For days on end there was an exchange of emails between the company and me. Every time I received generic responses from different "people", without them addressing my problem. I finally contacted FNB who swiftly and successfully solved my problem. I read several reviews on TotalAV where others complained of exactly the same problem I had. I will not recommend this anti-virus app to anyone.