⚠️ TOTAL NINJA NORTHGATE – PLEASE READ BEFORE BOOKING A PARTY

⭐ **TOTAL NINJA NORTHGATE – EXTREMELY DISAPPOINTING EXPERIENCE**

I am extremely disappointed and appalled by the service we received from **Total Ninja Northgate on Saturday, 29 August 2026**.

We booked and paid for a birthday party from **15:45 to 18:00**. This was supposed to be a special day for my child and something we had planned and paid for in advance.

Instead, from the moment we arrived, we were left dealing with one problem after another.

When we arrived, **the party room that we had specifically booked was still occupied by another family**. Rather than Total Ninja immediately resolving the situation, we were pushed from pillar to post and left trying to find someone who could assist us.

We repeatedly asked staff to speak to the family and ask them to leave. We were apparently told they were waiting for a trolley.

At approximately **16:20**, the room finally became available — meaning that we had already lost around **35 minutes of our paid-for party time**.

Even then, the previous family was still sitting at the second bench and refusing to leave. Once again, we had to find staff and ask for assistance.

**Why was this our responsibility?**

We had a confirmed booking. We paid for a specific time. The room should have been ready for us at 15:45.

To make matters worse, **there was no hostess or party coordinator readily available to assist us**. We were left running around the venue trying to find someone who could actually help us. We paid for gloves which we did not receive, apparently there was no stock.

We repeatedly asked to speak to **Noma**, but nobody could get hold of her or provide us with proper assistance.

Instead of enjoying my child's birthday and welcoming our guests, I was left **stressed, embarrassed and running around like a headless chicken trying to get Total Ninja to manage a booking that I had already paid for.**

This wasn't simply an inconvenience.

**This was my child's birthday.**

We invited our guests to a venue believing that everything would be organised and professionally managed. Instead, we were left embarrassed in front of our guests because of the venue's lack of organisation and communication.

I am extremely disappointed and will be taking this complaint further if it is not dealt with appropriately.

**Total Ninja Northgate — this was not the experience we paid for, and it was certainly not the way a child's birthday should have started.**

⭐ **My rating: 0/5**

Do NOT book your childs birthday with Total Ninja