Worst Service

I placed an order for my contact lenses abut a month ago. Delivery usually occurs within 3-4 days and the store usually notifies me when they arrive or if there are any issues. Having not received any notification and wearing my last pair of lens for over a month I called to query. The blame was placed on the lab for 'losing' my order. So why did the store not follow up with the lab if they realised my order hadn't arrived? They then placed an urgent order last Thursday and I was advised that my order would arrive on Saturday or latest on Monday. Again, no delivery by Wednesday and nobody from the store bothered to call and advise me. When I called to query I was advised that the lenses were dispatched but they can't say when they will arrive as the order seems to be misplaced. Really??? The optometrist then advised that they could order an alternate brand, which I would still have to wait for. Why would I want to change to a brand that I have tried before and disliked? Why can't the lab dispatch another pair of my usual brand as stock is not the issue? These are the suggestions that I had to give the staff at Torga as the response I got was 'I don't know what to do'.. So they placed another order on Wednesday but can't advise when the lenses will arrive. We are in an era when everything is tracked and traced and delivery companies advertise delivery times yet Torga Optical Galleria can't advise of a delivery time. This is really the worst service I've ever received. The staff promise to call back and never do and show a complete lack of interest or empathy. This order maybe unimportant to you but I actually NEED those lenses for my eyesight.