Based on recent customer reviews, Torga Optical delivers a sharply divided experience across its South African branches. Praise centres on thorough eye examinations, digital retinal scans and warm, patient optometrists at Fleurdal, Greenstone, Mall of the North and The Grove, where frame selection help and quick lens turnaround are appreciated. Criticism is heavier and focuses on undisclosed pricing, advertised specials and eye test fees not honoured, medical aid funds depleted unexpectedly, disputed accounts and handovers, faulty or skew lenses, slow repairs and ignored follow up emails.
TrustIndex
3.1
NPS Score
-19
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Torga Optical
What do customers say about Torga Optical?
Based on recent customer reviews, Torga Optical delivers a sharply divided experience across its South African branches. Praise centres on thorough eye examinations, digital retinal scans and warm, patient optometrists at Fleurdal, Greenstone, Mall of the North and The Grove, where frame selection help and quick lens turnaround are appreciated. Criticism is heavier and focuses on undisclosed pricing, advertised specials and eye test fees not honoured, medical aid funds depleted unexpectedly, disputed accounts and handovers, faulty or skew lenses, slow repairs and ignored follow up emails.
Is Torga Optical trustworthy?
Torga Optical has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Torga Optical across 360 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
Excellent service
I had a wonderful experience at Torga Optical at The Grove. The team was very professional and thorough when testing my eyes. The lady who assisted me in choosing my glasses was absolutely excellent and made the experience even more enjoyable. I love my glasses—they suit me perfectly! Keep up the great work and excellent service! 👏🏽😊
1 reviews | Active since Aug 2015
Excellent service
I had a wonderful experience at Torga Optical at The Grove. The team was very professional and thorough when testing my eyes. The lady who assisted me in choosing my glasses was absolutely excellent and made the experience even more enjoyable. I love my glasses—they suit me perfectly! Keep up the great work and excellent service! 👏🏽😊
1 reviews | Active since Aug 2024
Eyewear cancellation
I'm very upset. Last month 27th April I went for the first time to them for glasses. After the eye test I chose a frame and they told me I can pay off in 3 months but I have to pay half of the amount before they can start processing. So I gave a deposit of R500. Today I decided that I won't be able to continue with the payment in 3 months time because it's too expensive R4607. So I've asked them to cancel and explained my reason. So I've been told I won't get my money back since the eye test is R600 I still owe them R100 because of the cancellation. If I was going to continue with the glasses they was going to give me discount of R300. They never explained to me about cancellations and the eye test is R600, I mean they just decide to tell me that now only because I want to cancel. It's not right to just take R500 from a client without informing the client before time about cancellations. And I've even been told I won't get my eye test description until I pay the R100😡😡😡What am I to do now? Because I can't just let my money go like this so I have to take this matter further. 😡😡😡
1 reviews | Active since Aug 2024
Eyewear cancellation
I'm very upset. Last month 27th April I went for the first time to them for glasses. After the eye test I chose a frame and they told me I can pay off in 3 months but I have to pay half of the amount before they can start processing. So I gave a deposit of R500. Today I decided that I won't be able to continue with the payment in 3 months time because it's too expensive R4607. So I've asked them to cancel and explained my reason. So I've been told I won't get my money back since the eye test is R600 I still owe them R100 because of the cancellation. If I was going to continue with the glasses they was going to give me discount of R300. They never explained to me about cancellations and the eye test is R600, I mean they just decide to tell me that now only because I want to cancel. It's not right to just take R500 from a client without informing the client before time about cancellations. And I've even been told I won't get my eye test description until I pay the R100😡😡😡What am I to do now? Because I can't just let my money go like this so I have to take this matter further. 😡😡😡
1 reviews | Active since Feb 2022
Cannot Optout if marketing campaigns!
They make it so difficult to opt out of their marketing SMSs. Nothing more frustrating. I’ve tried using their “contact us” method on the website and nobody responds, I’ve tried finding ways to opt out myself and was successful once but they continued contacting me even after I opted out. Honestly pushed me away from the entire brand itself, nothing more annoying than receiving SMSs constantly with something that just isn’t relevant to me at that point.
1 reviews | Active since Feb 2022
Cannot Optout if marketing campaigns!
They make it so difficult to opt out of their marketing SMSs. Nothing more frustrating. I’ve tried using their “contact us” method on the website and nobody responds, I’ve tried finding ways to opt out myself and was successful once but they continued contacting me even after I opted out. Honestly pushed me away from the entire brand itself, nothing more annoying than receiving SMSs constantly with something that just isn’t relevant to me at that point.
1 reviews | Active since Oct 2016
Disappointed!
I visited the Eastrand store today and was very disappointed. A certificate for drivers license clearance cost R150. The other optometrists at the Eastrand mall charged R100. However Eastrand store requested the amount of R150 with no valid explanation This was for a pensioner. When I requested a receipt it took awhile to be processed.
1 reviews | Active since Oct 2016
Disappointed!
I visited the Eastrand store today and was very disappointed. A certificate for drivers license clearance cost R150. The other optometrists at the Eastrand mall charged R100. However Eastrand store requested the amount of R150 with no valid explanation This was for a pensioner. When I requested a receipt it took awhile to be processed.
1 reviews | Active since Dec 2025
The Most Thorough Eye Test I Have Ever Had"
I had been getting headaches for months. The optometrist did a full digital scan, retinal imaging, and detailed pressure test. Turns out my prescription had changed significantly. New lenses arrived in four days and the headaches are completely gone. Brilliant, thorough care.
1 reviews | Active since Dec 2025
The Most Thorough Eye Test I Have Ever Had"
I had been getting headaches for months. The optometrist did a full digital scan, retinal imaging, and detailed pressure test. Turns out my prescription had changed significantly. New lenses arrived in four days and the headaches are completely gone. Brilliant, thorough care.
1 reviews | Active since Jan 2021
Faulty Glasses, Misleading Sales, and Poor Service at Torga Optical
I purchased rimless reading glasses from Torga Optical Clearwater Mall and from the very beginning they were not right. The lenses were unpolished on the sides and I did notice that the glasses were bouncing on my desk, and when I complained, staff bent the nose pads, which only caused the glasses to slip down my nose and said the glasses come unpolished. A pair, from someone I know, came polished, so I knew this was not true. At the Rosebank branch, I pointed out that the lenses were bent and uneven, with one higher than the other, and that the glasses were bouncing on the desk. Staff bent the arms unevenly and then told me to go back to Clearwater Mall, claiming they didn’t have the tools to fix it. At Clearwater Mall, when I tried to explain, the lady spoke over me saying she “knows everything,” instead of listening to what I had to say. I was given conflicting explanations — sometimes they said they would fix the glasses, other times they spoke about making a new pair. When I collected them, the glasses had scratches, cracks at the drill holes, and one arm was weak and loose. My doctor, a specialist, confirmed the faults — skew lenses, poor drilling, drill flares, scratches, and cracks, and even examined them under the microscope — and even gave me a letter to hand to Torga Optical Clearwater stating this. Despite this, I was told to give them another chance and promised a new pair. What I received was handed over with dirty, yellowed nose pads, clearly not new. This entire process has been unprofessional and dismissive. Staff were rude, grumbling about work, and insisting there was “nothing wrong.” I have wasted significant time, travel and petrol costs on repeated trips, from January through to 02 May 2026, as well as time away from my work and studies — all for reading glasses that should have been correct from the start. To make matters worse, when I first purchased my glasses, I was never told about the promotion offering a second pair free. I was deciding between two pairs — the frameless reading glasses and a small oval full‑frame pair. Even the senior manager was involved in advising me which looked right for my face, yet no one mentioned the free pair until my mother noticed it and asked about it. Only then did staff admit I could have chosen the frameless as reading glasses and the other as sunglasses. This lack of disclosure is unacceptable. I have photos showing the scratches, cracks, bent lenses as well as the letter from my doctor. These can be provided to Head Office if required. I do not want another pair. I want my money back. Quality inspections should have caught these faults, and customers should not be misled or made to run back and forth for defective products. Torga Optical needs to take accountability for poor workmanship, misleading sales practices, and the time and costs they have forced me to bear.
1 reviews | Active since Jan 2021
Faulty Glasses, Misleading Sales, and Poor Service at Torga Optical
I purchased rimless reading glasses from Torga Optical Clearwater Mall and from the very beginning they were not right. The lenses were unpolished on the sides and I did notice that the glasses were bouncing on my desk, and when I complained, staff bent the nose pads, which only caused the glasses to slip down my nose and said the glasses come unpolished. A pair, from someone I know, came polished, so I knew this was not true. At the Rosebank branch, I pointed out that the lenses were bent and uneven, with one higher than the other, and that the glasses were bouncing on the desk. Staff bent the arms unevenly and then told me to go back to Clearwater Mall, claiming they didn’t have the tools to fix it. At Clearwater Mall, when I tried to explain, the lady spoke over me saying she “knows everything,” instead of listening to what I had to say. I was given conflicting explanations — sometimes they said they would fix the glasses, other times they spoke about making a new pair. When I collected them, the glasses had scratches, cracks at the drill holes, and one arm was weak and loose. My doctor, a specialist, confirmed the faults — skew lenses, poor drilling, drill flares, scratches, and cracks, and even examined them under the microscope — and even gave me a letter to hand to Torga Optical Clearwater stating this. Despite this, I was told to give them another chance and promised a new pair. What I received was handed over with dirty, yellowed nose pads, clearly not new. This entire process has been unprofessional and dismissive. Staff were rude, grumbling about work, and insisting there was “nothing wrong.” I have wasted significant time, travel and petrol costs on repeated trips, from January through to 02 May 2026, as well as time away from my work and studies — all for reading glasses that should have been correct from the start. To make matters worse, when I first purchased my glasses, I was never told about the promotion offering a second pair free. I was deciding between two pairs — the frameless reading glasses and a small oval full‑frame pair. Even the senior manager was involved in advising me which looked right for my face, yet no one mentioned the free pair until my mother noticed it and asked about it. Only then did staff admit I could have chosen the frameless as reading glasses and the other as sunglasses. This lack of disclosure is unacceptable. I have photos showing the scratches, cracks, bent lenses as well as the letter from my doctor. These can be provided to Head Office if required. I do not want another pair. I want my money back. Quality inspections should have caught these faults, and customers should not be misled or made to run back and forth for defective products. Torga Optical needs to take accountability for poor workmanship, misleading sales practices, and the time and costs they have forced me to bear.