Unprofessional Behaviour from Torga Centurion Lifestyle

I have been a customer for Torga for a while & previously i have received an excellent service from Torga Cresta Mall. However i moved to centurion, I just experience a bad unprofessional behaviour from a staff that works in Torga Centurion lifestyle. I called them regarding the email i sent to them & without even asking any details from me in order to assist me accordingly , she goes on telling me that my medical aid is not going to pay for my specs i need & referring to a medical aid that is not even mine. she even went on & on with an angry tone & i am not really impressed with how she spoke to me. I called Torga because there was no response to my email & wanted to find out if it was well received . The customer service i received today was very bad & i would never refer any of my family member there.