********* behaviour -

I had my eye test done with Torga Optical Springfield in march 2017. I choose my frames which I had to pay cash. The balance was paid in full by bankmed, proof of which i have. I suddenly received an sms from an attorney advising that they are listing me. On calling them they requested that I pay R2000 or they will list me . The lady from the attorney was extremely rude and refused to listen to me. I then called Torga Springfield, and was advised that that the lady that assisted me in 2017 had now left . I spoke to the accounts lady who said she will investigate , however I need to give her proof of payment. Torga's T& C is that client has to settle the account before the glasses are handed to client and the Accounts lady agreed with this procedure. So how did Torga Optical hand me my glasses without receiving their funds. She did not have an answer for me and neither did she want to call the attorneys to prevent them from listing me ********ly as she wanted to see proof. I am now ********ly listed by Torga Optical Springfield and they refused to take accountability for their actions and bad book keeping. I have no option but to engage legal action against Torgo , who will be liable for all the legal costs as well. As a consumer , I should have been sent some correspondence advising that I owed them funds. I was advised that 2 calls were made to me in July where they were not able to get hold of me.If I purchased my glasses in March 2017 , why was the attempted calls only made in July 2017. Why should I be penalized because of your bad book keeping. I am totally disgusted with Torga Optical. I am still waiting for some one to give me a call and feedback on my complaint.