Torga Optical- blind disregard for clients at Springfield

After doing the eye tests and spending R7500 cash on glasses and contact lenses for myself and my son, the follow up service has been terrible. Today I arrived at 3.05pm ( the third sttempt) to collect my contact lenses having been phoned in the morning by the receptionist confirming they had arrived for collection. In the telephone call I informed her that I would only be able to get to the shop a little after 3pm. She said it was fine. I arrived at 3.05pm to find the shop closed and no staff in sight. They had decided to close early regardless of their published hours and my confirmed collection time. This was my third attempt to collect my script. Granted it is Xmas eve but surely if you confirmed an appointment with a customer you do not just shut shop and leave. Shocking service but then again the shop did not open promptly at 9.00am on the day we did our eye-tests either despite our having booked a 9.00am appointment. After some frantic telephone calls this afternoon to other Torga branches which were still open , the person with the keys returned to open the shop at 3.40pm and yes I did lose my temper with her because of the scant regard shown towards me as a regular patron of the establishment. I do not want to be bought off with lens solution or free lenses for my silence, and neither do I want repetitive meaningless apologies. What I do want is the owner to wake up to the practice of poor treatment of customers by her front desk staff in her shop. Surely if you knew you had a client coming to collect a script just after 3pm you could have called the client and advised them that your plans changed and you would be closing early...and ask the client to arrive sooner. I will be removing my files etc from this establishment as soon as they have taken another 10 to 15 days to change the lenses in my son's glasses.