Torga is ****ming its customers

My review regarding the service I received from Torga Greenstone mall. I purchased my glasses from Torga Greenstone Mall, and I recall the day vividly. Initially, I intended to purchase only one pair of glasses. However, the sales assistant informed me about a special offer for two glasses. Considering my financial situation, I expressed my intention to utilize my medical aid for payment. The assistant then proceeded to assess what my medical aid covers and provided me with an estimate of the cost, mentioning that the medical aid would contribute a certain amount.

I specifically communicated that if my medical aid coverage fell short, I preferred to purchase only one pair within the covered amount. The assistant assured me that they would offer a discount to cover any remaining costs not covered by my medical aid. At no point during our interaction did the assistant mention pending communication with my medical aid. Therefore, I assumed that all necessary arrangements had been made.

Subsequently, I collected my glasses approximately a week later without any further discussion. However, on March 26th, 2024, I received a call from Torgal Greenstone, stating that I owed them money as my medical aid did not cover the full amount. I was taken aback by this revelation, particularly given the three-month delay in notifying me of the issue. I questioned why confirmation with my medical aid was not sought before dispensing the glasses, especially since I had declined the second pair that was supposedly not covered.

From what I hear from someone this is how they make extra cash when it comes to blind siding customers ensuring that medical aid will pay when they know that they will not.