Terrible service from this horrific company ,mint making demons !!!!

Wort experience at Torga optical ,I went in last year for new glasses due to an incident that I had in February 2024. Lovely service from the optometrist and lady in the front. I requested for eye contacts and when my glasses were ready ,I collected the glasses with ease and no staff member made me aware of a fee that needed to be paid and said my medical aid paid in full and let me leave with my glasses during the time of collection they told me that they don’t have my script in stock for the eye contact lenses and they waiting for more stock of the eye contacts and they will let me know when to collect. I got a phone call from a guy telling me to collect my contact lenses and I told him that it’s a bit tough financially and I will collect when I have the money. They haven’t contacted me since or even sent a single email to me. Now that I have the money to pay for it in full I was assisted my a very abrupt ,passive aggressive staff member of Tolga ,she took my details down and said that I will be contacted my their accounts lady. I went back not long after and said I’m here to pay in full and two other ladies walked in and not so privately speaks about my account in front of other customers that I will have to pay their attorney’s because I have been handed over. Mind you I did not have the contact lenses in my possession and was told that they rendered a service so I can be handed over. As far as I’m aware this is damage to my reputation that I’m being handed over for a product I did not take out of the store. Their very rude attorneys gives me a call and threatens to come to my home to take assets if I don’t pay immediately (so much for the law) she tells me I don’t know the law and tells me I signed a contract ,yet the details in that “contact” aren’t even my details and she refused to listen to what I have to say so we can resolve this issue let alone she isn’t even aware of what I’m being charged for.