Spectacle Spectacle

<p>Needed a new pair of reading glasses and unfortunately decided on Torga Optical as I reckoned they have the largest selection of different frames to choose from.</p> <p>Made an appointment, examined and tested my eyes, prescribed my lenses, all good. I have medical aid luckily because a pair of glasses these days costs almost an arm and a leg. </p> <p>First they only showed me the most expensive frames without giving me options of cheaper alternatives. Apparently the frames are colour coded according to price. But also, addiotionally, depending on the size of frame the lenses can also cost more. They do not tell you this. Proper client information and communication is lacking.</p> <p>I firstly payed R1500 addiotionally with debit card. After conversing with my mother who recently also required new glasses, I phoned and went back and asked that they please properly inform me of their options and how pricing works.</p> <p>I managed to find a new pair for much cheaper, almost a third of the original amount. First, they decided it better to reverse the whole payment and then I must pay the new lesser amount again. Luckily, being a fulltime Emergency Medical Care Practitioner student did not allow me to make the payment anyway until they paid me back the R1500. A week went by, no payment. But they still followed me up asking when am I going to pay. The next weekend a lady phoned and offered that, with my permission, they can subtract the lesser amount of the newly decided glasses, about 600, and then pay out the difference, which is about 800. Obviously this made sense from the beginning and I gave them permission. Also, they only start making the new glasses once they recieved at least a 50% deposit. Making the new pair of glasses takes approximately 14 working days.</p> <p>Until this day I do not have my money back nor my much needed new pair of glasses. According to them the first attempt to refund was "unsuccessful". Then they said they will EFT but this also is unsuccessful. When I politely follow up they are impatient and keep telling me the problem is with FNB. In this time span of more than a month I have recieved 2 payments from people who also bank at FNB. It does not take this long...</p> <p>As a student it goes without saying that money is scarce. I wish differently but cannot say this is a professional and client driven bussiness and I will not advise anyone to make use of their services. </p> <p>I truly regret approaching Torga Optical that are now placing me unnecessarily in difficult and irritating situations. </p> <p> </p>