Questionable service

Torga Norwood mall have no idea what they doing. I had my eyes tested and the script changed a bit. No problem. I was told my eyes need -9 contacts but i will now need +1 reading glasses. Contacts did not take 1 week as i was told but i was struggling to see out of them. I went for a second opinion and was told the script was too strong for my eyes and they gave me readers to compensate. What was the point of that? I went to complain and they ordered and gave me 3 contacts for trial. 2 for 1 eye and 1 for the other. Again, i wear them in pairs so no point. They also didn't order contacts for my astigmatism which yes, i do still have. My husbands glasses cost R7000 which is ridiculous.