PATHETIC QUALITY

After having an incredibly basic eye test at the Bedforview Branch I then went to the Meadowdale Branch (end of Jan 2023), where the eye test was completely different. I was given a script for glasses, picked out my frames and when I collected them, I struggled to see with them, I was so angry I just returned them to the store. I was informed that they would not refund the medical aid, because they guarantee that they will do whatever it takes to make the customer happy. WELL, its been 4 months, three tests later, many visits back to Torga Eastgate (thats where I did the last test and had glasses done) and still I do not have a pair of working glasses. How long will it take, how many more times must I visit the stores to adjust and fix? They have been paid by the medical aid and yet I still do not have my glasses. I need a resolution to this problem, either pay back the medical aid or I will take this further - ENOUGH IS ENOUGH.