NON COMPLIANCE

On 31 Dec 2015 I had my eyes tested by this store, on 10 Jan 2016 I was called to say that my specs are ready for collection, I then asked my wife to collects this as I was ready getting my things sorted to go back to work tomorrow.<br> <br> Being that I am a IT Specialist, hence the reason for me to have eyes tested and specs done before I start work again.<br> <br> Upon my wife's arrival at home with the specs, firstly the specs wasn't even cleaned, and then after me cleaning and removing stickers from frame, I put specs on only to find that they are making every thing blurry, to such an extent that I cannot use them at all. This is reading glasses. <br> <br> I then asked my wife to phone them and ask them for reimbur*****t as I don't have the time to run back and forth to optometrist as I am starting work tomorrow.<br> <br> According to their receptionist, she spoke to the owner Michelle, who refuses to reimburse me. According to NCPA if a customer is not happy with item within the first 7 days then they must be fully reimbursed.<br> <br> I am not interested at all in dealing with this people again. I want my funds reimbursed to the amount of R 4980.00 which has been paid cash by my self on the day of the appointment.