Disgusting customer service

<p>I would like to express my utter disgust at what is supposed to be customer service that I have experienced over the past two weeks. On 26 June 2016 we had our first encounter as we went into the store to find out when my glasses would be ready for collection. We were met by a lady who, while helping us, stopped mid sentence to have a chat with another lady who flew into the store and just started talking. Nevermind that there were customers waiting for an answer. The lady that was assisting us didn't even excuse herself or ask the second lady to wait until she was done with her customers. There we were standing while they were just having a chat. How unprofessional! Completely unacceptable! Tonight we were met by the same lady again, only this time we were yelled at for entering the store when we by the way actually went into to inquire if they were open. How do you yell across the store to customers? We weren't greeted or given the opportunity to even propose our question. There was no closed sign on the door or anything hence we entered. We were were told that our feet was not even supposed to touch the store? Really?! And to top it all, the lady didn't even advise us of a suitable time to return the following day. Is this how Torga Optical threats paying customers? Why is this lady even still employed there? Torga, do you train your staff? I expect my claims to be reversed and my money to be refunded immediately!!! I will NOT wait another 2 weeks! #shocked #badcustomerservice </p>