DISAPPOINTED. VERY ANGRY cu

Not happy at all. Had my eyes and my daughter's eyes tested on Saturday the 1ste of June . Paid in full and said that both our spectacles would be ready the 10th of June which I had picked up. Unfortunately my daughter was not with me as I rushed to go pick them up after work. It was urgent as my daughter's previous specs had broken. Upon getting my specs in the shop I immediately saw that my lenses where not correct. I told them that I would leave it there and be back on Saturday to do a retest. Getting home , hoping to surprise my daughter with her new glasses. Only to find out that hers where also not right. To me it seems that they had swopped the prescription lenses on the frames that we had chosen.. when I put my daughter's glasses on I could see perfectly... Hope they can resolve this problem.

21st of June . 7 working days since I have taken the incorrect glasses back to Torga for them to correct their mistake, they told me it would take 2 day to get the correct glasses back. There has been no feedback from them! Why should I phone 7 days later to see what is happening? Just for them to tell me that they don't know how long it is going to take?. Very bad after service!! It is taking longer for them to correct their mistake than what it took for them to make it!

26 June 2024. Got a call today saying our glasses are ready for collection. Drove all the way from Pretoria to collect them. Only to notice that thay had not put the anti glare on my glasses ..... Extremely disappointed !!!

How do you justify my travelling up and down??

4th of July 2024. EXTREMELY UPSET!!! I STILL DON'T HAVE MY GLASSES. WHAT THE HELL IS GOING ON??