Clearly no respect for clients

I purchased contact lenses with a 6 month old script from an Ophthalmologist, from Clearwater branch while they were running a special. I suffered headaches while wearing the lenses but put it down to eye sensitivity. About 4 months later I decided on new frames and went to Torga that newly opened near me. I had a complete eye test done which was the same as the ophthalmologist's. I was told that the reason I was getting headaches with the contact lenses was that it was the same script as spectacles. It should have been adjusted for the fact that it sits right against the eyeball. When I approached the Clearwater store to see if could swap the contact lenses (still sealed boxes) for the correct strength, I was spoken very rudely to by owner/manager of the store named Wilma. It seems her staff were more understanding of the issue and were willing to assist if Wilma gave approval however Wilma was so cut-throat and arrogant and used the opportunity to make personal attacks rather than deal with the problem. She refused to accept that her staff made a mistake in spite of the contacts boxes and the script proving otherwise. She claimed that the only record they had was of lenses purchased more than 2 years ago however, the payment on my credit card statemnet proved I purchased these 4 months prior. An anyway the contacts would have been expired if I had purchased then 2yrs ago. As a result of this lack of customer service and more especially rudeness from a business i have supported over the years, I have decided to boycott all Torga stores.