Blind-sighted

Germiston branch is not even deserving of 1 star. 6 months ago I went for contact lenses of which I was told that my medical aid would pay for it for the next 2 years (with only a small amount payable when I collect). 6 months in, I had to get another prescript. Now my medical aid is apparently without funds, I cannot get another 6 months contacts without paying out of my pocket. And all they can say is "eish I am so sorry". Why lie to customers from the beginning? Even my last glasses I took there for repair was messed up with superglue and was still not fixed when I collected. Now I must go the next 18 months, half-blind, with scratched glasses and no contacts and they just feel a flying feather for you!!!! All they can say is "Eish I am so sorry".