Bad service at Torga Optical

<p>On the 25th February 2017 I went to Torga Optical in Evaton mall to get new spectacles. I was specific from the moment I walked in that I'm not looking for anything expensive. To my surprise the amount that was charged was more than what i had expected to pay.</p> <p>I called Dr Mokgosi's practice to get the breakdown of what was charged and if possible cancel the order however I could not get hold of her for days. I then decided to call Bonitas to advise of my issue and ways to cancel the order and they assisted me onwhat I needed to say. I did as i was advised. I did all of this in a period of 72 hours after I went for my consultation. </p> <p>A few days later I received an email from Bonitas advising me that the Dr refuses to cancel my order and is requesting that i call her A nd come up with a plan of sorting this issue out. I did call for 2 following days and could not get hold of her, eventually on the eed day I got hold of her and agreed to go and see her. I went to her practice on the 11 March 2017 and she offered me a discount of R900 I agreed to it. She immediately requested her receptionists to submit the cancellation immediately. I was also supported to collect the spectacles on that day but didn't as they did not have the cases. The receptionist promised to call me during the cause of the week to collect the spectacles and she did not.</p> <p>On the 22 March 2017 I called Bonitas to check if the cancellation had been done and they confirmed that there was no submission for such. I immediately called the Dr to find out what was going on and when should I collect my spectacles and she advised that she did it. On the 24 March I again called Bonitas to check if they have now received the request, again I was advised that norequest has been put through. I again called the practice and again they advised me that the request was made and when i come to collect my spectacles tgey will give me the reference no and proof of request. </p> <p>On the 27 I sent my mother to collect my spectacles, i called the practice to advise them that my mother was coming to collect and they can give her the confirmation and reference no they promised me the receptionist requested for my email address and promised to e-mail me the information. I still have not received it.</p> <p>I'm really disappointed with theservice I received. I wish that i could have cancelled the order.</p>