bad service

Torga Optical Jabulani mall wow the service you give me makes me wonder if it's me or everyone is being treated like this my daughter's spectacles broke three months after she received them I took them to the shop am still waiting for your call and these are still within the warranty period and I get no feedback whiles I did mention that these are the only pairs she has and she cannot see without spectacles I don't know what to do anymore cause the frame was covered by madical aid and I had to pay a 1200 extra but this is how get assisted wow.