Bad service

I have been a client of Torga for years. In the beginning of this year I went to Torga Capegate for a pair of glasses etc.

I received my 2 different pairs but I couldn't adjust to the multi focul lenses. I returned the pair for normal foculs glasses. The next day I requested for my new correct account . The account indicated R0.00. Then the next month on the 26th I received sms from my bank that the debit ORDER has RD.....I were in shock as I am paid on the 27th of every month. This deduction the next month went wrong again...I contacted them again for the correct account details which Indicates I still owe an amount. The debit ORDER went off this month on the correct date and then Torga Capegate informs me my debit ORDER has RD...I checked my bank account statement this morning and the debit ORDER did not RD!!!! For 4 months I have been receiving incorrect information and poor service.