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Ashley R

1 reviews | Active since Feb 2018

12 Oct 2023, 19:35

Bad and expensive

The staff is very friendly, but not helpful at all and they are extremely expensive. A few weeks ago I've I went into the Promenade Mall branch and saw a Sunglass that I've felt in love with. The price on that sunglasses was R6200 for 2 pairs, however they couldn't give me an estimated amount on my selection until I've completed the eye test and after the eye test I had to pay 50% deposit which I was in a position taking from my estimate calculation. To my surprise I've got about "R2000" discount, but it still haven't met my calculations. On this particular sunglasses I've selected 1 pair and another pair from a cheaper price range because my understanding was buy 1 get free. After the eye test was completed the quotation for the 2 pairs came to R16 200. At first I thought it was a mistake, but this was the amount. With in shock I've agreed on the quote and paid for the eye test of R500 and a deposit of R1000 a total of R1500, but went I've arrived at home I've decided not to go ahead with that because of the affordability. I then called them the following morning to cancel, the lady that answered the call advised me to come in for a re-qoutation. I then decided to go for a re-quotation only to find out that there will be no difference on the total of the original quote. Now I really loved this particular sunglasses, but the original adverti*****t of 2 pairs for R6200 will cost me R9700 for only 1 pair. Now on top of my dissatisfaction/disappointment/stupidity or whatever you want to call it, I know I have to pay for the eye test, but there's no refund for the deposit I've paid for the specs they never send for my prescription. With this said I will never recommend anyone to this place for spec's even if you have money.

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