bad attitude

I had 4 tickets to bet then after handing them over to the cashier I asked her to calculate my total for all 4 of my tickets, she then brought back all the tickets and said to me "I must count for myself". I counted for myself which did not even take me 2 minutes then I returned the tickets to her, she then told me that "she wont bet for me anymore" I asked her why then she did not reply she then left me at the till machine for 30 minutes, I then went to the manager to find out what's wrong I found a guy sitting by the managers door I told him what happened he rep**** and said "I should go to the till machine he is coming" he came and we waited together for about 5 minutes until the lady came back, they went to the other side of the glass divider they had a conversation then the lady helped while she was helping me I asked her " what the problem is" she still did not say anything, after she helped me I went to the manager to go find out what the problem he just said to me " I should contact the head office" I went on and contacted the head office and they said " I should send an e-mail explaining what happened" I then sent it on the 18th of September 2017 and they rep**** and said " they would get back to me" I have been waiting since. I felt disrespected as a customer to have to wait for service for almost an hour I need the cashier to be disciplined accordingly for very poor service.