Unprofessional, Terrible customer Service

Kindly be advised, I would like to lodge a complaint against Top Carpets Harrismith, who have caused us endless stress from day 1 of installing our carpets as well as underfloor heating(Warm up). In April 2018 TOP CARPETS HARRISMITH(Wise Buys) installed carpet as well as warm up underfloor heating in my home , and the heating was installed by Top Carpets with 2 underlay , one blue and 1 orange foam. In June 2018 my underfloor heating in my 2 bedrooms stopped working. In July 2018 the heating pads were uplifted and returned to warm up, only to be told that one cannot lay heating pads on double layers of underfelt. We had to remove 1 layer , which we did and heating pads were re-installed. At the time Top Carpets requested that we uplift the main bedroom which could not be done as I had a new born baby who had low temperature from birth, Harrismith being extremely cold, hence underfloor heating, and we had already been stressed out by the back and forth as well as the unprofessional behavior of Top Carpets, The fact that the heating pads was installed incorrectly in the first place by a supposed professional/ approved Carpet installation Company, should not be the fault of the customer. April this year the main bedroom heating stopped working. Top Carpets Harrismith again uplifted my carpet to get to the heating pads and the entire heating pad is in shreds. Top Carpets says that my 2 year warranty with warm up is no good as they wanted to uplift the main bedroom in August of 2018, and we did not uplift. Most of the winter of 2018 passed with us having paid for Thermostats as well as heating pads but not being at liberty to utilize them , due to incorrect installation by Top Carpets Harrismith. My carpet has been uplifted twice now , not laid back properly. At the time of installation the installers walked all over my white carpet with shoes not caring to even put a plastic over their shoes, we were charged for carpet cleaning which was their foot prints, the orange dust from them installing the skirting boards is still on the sides of the carpet . All in all very disappointing as well as unprofessional behavior. The owner Nicky went as far as calling us her customers ***** , even though her and her staff fitted the carpet incorrectly. We are extremely disappointed as well as upset. Incorrect installation on the part of the Installer should not affect a customer’s warranty, or peace and comfort.