Total Incompetence and Indifference

In January of this year , Top Carpets installed blinds at my residence. Some of the blinds do not fit properly, in that I have big gaps visible on the sides and they are hanging very badly. I have asked them, repeatedly, to fix them ,even speaking to Heather at head office and still no one has bothered to correct the problem. Graham from top carpets said he would get the rep from the factory to contact me, and I'm still waiting. 3 months is a very long time to wait. They have been paid in full and now I'm sitting with the mess. I have left numerous messages for the branch managers, Kito and Kobus, to contact me, and am also still waiting... total incompetence and indifference. My next step, if nothing is done after this, is to contact the Consumer Protection Council and after that my lawyer, because I am sure that this kind of behaviour merits legal action.