Top Carpets Benoni poor workmanship and non-existent customer service

Top Carpets Benoni were appointed by my insurers last year to replace laminate flooring in my office after a burst pipe flooded the area. Within weeks of the installation, I called Henk (my liaison) back as I felt the floors were soft to walk on. He said it was still settling. Shortly thereafter the boards started to lift. After many calls, Henk agreed to lift the floors and change the underlay. He only did this on one office, despite the fact that there were problems in both offices. Once again, shortly thereafter I placed a number of calls to Henk to tell him that the board were again lifting. It took months to get any action and only after I complained to my insurer did, Kobus from Benoni visit my premises. According to Kobus, I have used excessive water in cleaning my floors and this has caused the damage - despite that fact that the boards are lifting specifically where the flood damage was and not on the whole area, Despite the fact that I have had laminate floors in my house for 12 years and have no problem - obviously they are all cleaned in the same manner. Top Carpets advertise guarantees - the only guarantee I have had is of poor workmanship and arrogant lack of customer service.