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Tommy R
1 reviews | Active since Aug 2020
27 Aug 2020, 09:25
Top Carperts and Flooring
Top Carpets and Flooring is unprofessional, what is the use of making a booking a week in advance and then confirmation on the day before, just to be notified the next morning, on appointted date to do work, that sorry they are not going to do the work today.! They have already been paid so now I, the client must wait untill they have a new opening date for me.!!I had to take unpaid leave for today and had to phone them weekly to confirm the details of the whole claim,are they going to pay me work missing work today?No,they won't! This is unacceptable!This could have been done months ago!This is now week 7 in waiting for damage repairs!
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Replies (5)
Top Carpets and Floors's replyOfficial
27 Aug 2020, 11:13Good Day Tommy R We at Top Carpets Pride ourselves on delivering service excellence. Please could you advise which Top Carpets Branch you are dealing with so we can follow up with them. Regards Top Carpets Head Office Team.
Top Carpets and Floors's reply27 Aug 2020, 11:13
Official
Good Day Tommy R We at Top Carpets Pride ourselves on delivering service excellence. Please could you advise which Top Carpets Branch you are dealing with so we can follow up with them. Regards Top Carpets Head Office Team.
Top Carpets and Floors's replyOfficial
27 Aug 2020, 11:25Sorry if you could send details to *** thanks you
Top Carpets and Floors's reply27 Aug 2020, 11:25
Official
Sorry if you could send details to *** thanks you
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Tommy R's updateReviewer Update
27 Aug 2020, 11:29Top Carpets and Flooring Vereeniging.
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Tommy R's update27 Aug 2020, 11:29
Reviewer Update
Top Carpets and Flooring Vereeniging.
Top Carpets and Floors's replyOfficial
27 Aug 2020, 12:21Thank you we will investigate.
Top Carpets and Floors's reply27 Aug 2020, 12:21
Official
Thank you we will investigate.
Top Carpets and Floors's replyOfficial
28 Aug 2020, 13:38We are truly sorry for the inconvenience we caused the client and that we could not meet his expectations. The installation team went early to site today 28 August 2020 and we are doing our utmost to give our best service to the client. Regards Top Carpets Team.
Top Carpets and Floors's reply28 Aug 2020, 13:38
Official
We are truly sorry for the inconvenience we caused the client and that we could not meet his expectations. The installation team went early to site today 28 August 2020 and we are doing our utmost to give our best service to the client. Regards Top Carpets Team.