Extremely unhelpful

<p>This company's fine print on their quotes is just totally ridiculous. It absolutely protects them from any consequence when they damage property (as mentioned in these reviews), leave their rubble behind after completing an installation or if their installation is not up to manufacturer standards. They do not take any responsibility to ensure that they deliver high quality installations.<br /> <br />They have the nerve to add conditions like deducting the remaining 20% (final payment after paying 80% deposit to start the job) and all legal fees directly from your salary - thus involving your employer, regardless if the installation was done properly or whether their fitters damaged the rest of your property (walls etc.) Who does that? Not even an estate agent leasing a property to you for R20 000pm+ have conditions like that. My job would have been R7500 by the way, for laminate floors. When I contacted them to question those conditions, and to put in 2 conditions which would protect me in the event of damage to the rest of my property or a mediocre installation, which involved withholding the final 20% to have it fixed by another fitter or to repair damage to property (really not unreasonable if their intent is to do a good job, which would lead to full payment), the owner was totally unaccommodating and just stated that those are their conditions and it won't be changed.<br /> <br />That lead me to believe that these people take no responsibility for providing high quality installations and to respect their customers' property. I thus cancelled my installation with them and will not do any business with them.<br /> <br />Take note of the small print on their quotes, it is not acceptable and the company I have dealt with in my life that has this type of conditions that protect them doing a potentially poor job (as per their company's history according to hellopeter).</p>